Services:

What is UPservice about?

UPservice is an online marketplace offering tasks and services, beginning at a cost of $10 to $5000 per job performed. The site is going to be used primarily by local professionals and businesses who use UPservice to offer their services to customers in Canada and later USA and worldwide. The basic idea of this web platform is to make the sale of local consumer services (cleaning, babysitting, small repairs, etc.) as easy as selling products on platforms like Amazon and eBay.

UPservice is a startup, that was released in January 2018.

What type of services can I find and buy?

UPservice is a flexible system providing huge opportunities for publishing almost any services. You can find exactly the service that you are looking for. We do not limit the range of services that can be published by businesses. Do you need to order food from the restaurant? To find a teacher for your kid? Cut the lawn? Have your nails done? All this and more you can find on our platform and order any service in 2-3 clicks, selecting the right time, quality of service and its price.

Can I buy a service in another city?

Of course, you can order a service from another city, for example, for your friends. In this case, the system will show you a warning that the service is far from you (and the time difference if it is in a different time zone) and cannot be delivered to your primary address.

When ordering, make sure you give the correct new address; it will be saved in your account

Can I buy a service as a gift?

You can order the service to another address or even to another city. Since the service function as a gift is in development, when buying a service for one of your friends, you must notify them yourself about the gift.

How do I leave a feedback for the UPservice team?

We are always interested in hearing what you think about our platform and how we can improve it. To contact us, use the form on the Contact Us page. Let us know what you think about UPservice!

Purchases:

What are the payment options?

Purchase can be made with your credit card. Try it, it is very convenient.

Can I cancel a purchase?

Yes, of course, you can cancel the purchase:

  1. Enter your profile
  2. Go to the My Orders tab
  3. Select the service that you would like to cancel and click Cancel.
  4. Confirm cancellation

Customer support:

Can I leave a comment or rate a service?

Yes, of course, the rating and commenting system plays a big role in UPservice. To protect our users and to show the most reliable estimates, comments are only allowed to users who bought the service. Immediately after the work is done you can go to the page of the service you like and evaluate it. Moreover, by doing so, you will help the other users and the service if you like it.

Can I complain on or about a service?

Yes, of course, you can leave feedback on the service on its page, putting a fair evaluation and comment. If you feel you need to report a service violation, please use the form on the Contact Us page and indicate the reason for the dissatisfaction and the order number (if applicable).

Can I get a refund in case of a bad service?

If you are not satisfied with the quality of service, you can open a dispute. Use the Contact Us form and please indicate the order number, the cause of the dissatisfaction and attach photos showing the subject of discussion (if applicable). Decisions for each individual case are made individually.

Please remember that UPservice is an open platform and we are not responsible for the poor performance of non-core employees or companies. You can always choose services with a higher rating or save money by finding developing services. We provide our users with absolute freedom in finding suitable services.

I made an appointment and nobody came, what do I do?

We are very sorry to hear that this happened. Please go to the Contact Us page and specify the order number and description of the problem. We will review your case within 3 days and cancel the payment. If more than 3 days have passed, we will make a refund.

If the service does not fulfill the job declared in the announcement, this is a serious violation of the service policy entailing a significant reduction in the service rating, or (in the case of repetitions) it’s blocking.